The most crucial aspect at kirjamessut.com is that you are entirely pleased with your purchase. If you decide to return an item for any reason, there are several options available to you, depending on the cause of the return.

Customers can return items that have never been opened and get a complete refund (less shipping costs). The customer is responsible for all shipping fees. Customers may receive a store credit or a refund of their payment method. 

If you want to return an opened product for in-store credit, that is possible. You will receive full credit for the item, except for any delivery expenses.

Please notify us as soon as possible if you receive a damaged product or products during shipment. We will send you a new item right away and give you a call tag to return the damaged items or goods.

Only products bought before or after the 3-month mark may be returned. After three months from the purchase date, SITE will not refund any of your purchases.

*Additional limitations may apply.

Don’t hesitate to contact us by email or phone at 1-234-567-8900 to start the process of any return. Our Customer Service staff will do everything possible to correct any problem. Please be ready with your order receipt with the purchase number to help us expedite our response.

Please use a shipping method that offers step-by-step tracking information when returning an item. We are not liable for any delays in the return shipment or the item being lost or damaged throughout the return procedure.

When we have received the goods and completed the return, we can give you a refund.